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Zoning staff demonstrate OpenGov portal and complaint workflow; council asks for ward-level complaint updates
Summary
City zoning staff demonstrated a new OpenGov permitting and complaint portal, showed how anonymous submissions and attachments work, and explained a 14-day follow-up workflow. Councilors requested a monthly ward breakdown of complaints.
Zoning staff on Monday demonstrated Norton’s new OpenGov permitting and property-maintenance portal and described how the city will receive, track and respond to complaints submitted online.
Lisa (zoning engineering staff) and Bill Bremen (zoning/inspector workflow) showed the portal’s public pages for permits, boards and commissions, and property-maintenance complaints. Staff demonstrated creating a complaint, attaching photos, searching by address or parcel number and how the system assigns a complaint number. The…
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