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Richmond Social Services reports high caseloads, processing improvements and plans move to East Franklin customer center
Summary
Shonda Giles, director of Richmond Department of Social Services, told the Education and Human Services committee the department serves roughly 45% of the city’s population and reports an estimated $992,000,000 economic impact from services; she also announced a planned October–November move of customer-facing operations to a newly designed East Franklin Street facility.
Shonda Giles, director of Richmond Department of Social Services, told the Richmond Education and Human Services Standing Committee that the department currently serves roughly 45% of the city’s population and that services delivered through the department generate an estimated $992,000,000 in economic impact.
Giles outlined the department’s major programs, staffing and recent performance metrics, and updated the committee on a planned move of the customer-facing operations to a new facility on East Franklin Street. “We are the second largest social services department in the Commonwealth of Virginia, second only to Fairfax,” Giles said. She told the committee the department currently employs about 373.8 full-time equivalent positions in the current budget and that the vast majority of the department’s funding (84.5%) is reimbursed by the Virginia Department of Social Services (VDSS).
The presentation summarized caseload and workload figures the department is tracking. Giles reported roughly 225 youth in foster care and said the Adult…
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