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Sullivan County compliance office reports 27 Q3 complaints, updates policies and training plans
Summary
County compliance staff told the executive committee they logged 27 complaints in the third quarter and outlined policy updates, new oversight structures, exclusion‑screening assignments, and plans to combine corporate and HIPAA compliance training next year.
County compliance staff presented their third‑quarter report to the Sullivan County Legislature’s executive committee, reporting 27 complaints received via hotline, email and incident forms and outlining policy and oversight changes planned for the coming months.
Key points from the presentation - Volume and intake: The county recorded 27 complaints in the third quarter, using multiple intake channels including a confidential hotline, a compliance email and an incident form posted on the county compliance webpage.
- Committee membership and oversight: The compliance office added Deputy Commissioner Alex Rao to the corporate compliance committee and said it is moving toward a model in which departments receive more oversight from the compliance office instead of hands‑on assistance.
- Policy and procedure updates: Presenters said the committee updated its non‑retaliation policy, a committee charter, the whistleblower policy and the compliance investigations procedure. The compliance incident form was revised to clarify anonymity, hotline details and the correct submission email.
- Training and crosswalk with HIPAA: The…
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