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City reports improved response times after year two of Southlake Serves customer-service platform
5777351 · September 16, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.
Summary
Operations staff updated council on the Southlake Serves (Viewworks) customer-service tool, reporting improved response times, higher close rates and planned enhancements.
City operations staff told the City Council that the Southlake Serves customer-service platform (Vieworks) has improved response times and case closure rates since its August 2023 launch.
Melody Anderson, Operations Manager for Customer Relations, presented the annual update. Anderson said the platform creates work orders for departments, provides an internal dashboard for tracking open and…
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