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Austin Energy reports roughly 3,500 monthly manual meter reads; opt-out fee small fraction of cost
Summary
Austin Energy staff told commissioners the utility still performs about 3,500 manual smart-meter reads per month, including roughly 722 customers who have formally opted out; the monthly opt-out charge does not cover the full cost of a field read.
Sandra Escovedo, vice president of customer account management for Austin Energy, told the commission that the utility is performing about 3,500 manual reads per month, "so 4,000 a month or so," and that about 1,000 of those were opt-outs in the earlier framing. She later clarified the precise counts: "722 opt out, 236 of those are water and 486 are electric." Escovedo said the meters are advanced meters (AMI) but that some lose connectivity and require a field visit: "They are AMIs ... those change every month...…
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