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Universal Services warns contract and hiring cuts would delay IT modernization and AI projects
Summary
Director Menon told commissioners a mix of maintenance, enhancements and innovation funding keeps county systems running; proposed offsets would delay enhancements and innovation efforts and could force contract amendments or later supplemental budget requests.
Universal Services Director (Dr.) Menon told commissioners that the department’s general fund supports enterprise technology, records management, 311 and specialized public‑safety systems and is split among maintenance, enhancements and innovation.
Menon said the department has launched a Security Operations Center and a Network Operations Center during the past year, and an enterprise technology asset management program that has generated about $2 million in savings so far. “We…
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