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Homewood IT director proposes ThinkGuard co‑managed backup system; item to be added to council agenda
Summary
Homewood City’s IT director told the Sept. 8 committee he wants council authorization to move the city’s backups to a co‑managed ThinkGuard service to shorten recovery windows and provide 24/7 managed restore support.
Homewood City’s IT director presented a proposal on Sept. 8 to replace the city’s existing backup and disaster‑recovery systems with a co‑managed solution from ThinkGuard and asked that staff add the contract to a future council agenda for approval.
Justin Stevens, the city’s IT director, told the committee that the current on‑premises appliance had failed to restore reliably earlier in the year and that the department spent roughly 72 hours working with vendor support to recover data. He described that incident as “the nail in the coffin” for the current solution and said the city needs shorter recovery point objectives for critical servers and faster, more reliable…
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