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Board demands independent audit of NYSEG and RG&E amid billing complaints
Summary
Seneca County supervisors passed a resolution calling for an independent audit of New York State Electric and Gas and Rochester Gas & Electric after multiple supervisors and residents reported billing irregularities.
The Seneca County Board of Supervisors on Sept. 9 passed a resolution requesting an independent audit of New York State Electric and Gas (NYSEG) and Rochester Gas & Electric (RG&E) in response to repeated billing complaints from county residents.
Supervisor Kronenwetter introduced the resolution after describing his personal billing irregularities — multiple bills with differing balances within days and an unexplained doubling of reported usage — and said many constituents have reported similar experiences. He told the board his August interactions with the utility produced inconsistent balance numbers on August 28 and August 29.
Several supervisors and attendees voiced support; one supervisor called the widespread complaints “a mess” and another said they had received more complaints about utility bills than about taxes. The resolution passed with recorded support and no opposition recorded in the meeting minutes.
The motion asks for an independent review of NYSEG and RG&E billing practices and seeks clarity for ratepayers who have experienced inconsistent account statements. The board did not specify a funding mechanism or auditor in the motion, nor did it provide a timetable for completion during the meeting.
