Enrich tells Richmond commissioners 1-Stop referral hub has served hundreds in weeks, cites $45,000 FindHelp grant

Enrich representatives told the Richmond Board of Commissioners that the nonprofit’s new "1-Stop" resource referral hub has logged thousands of interactions and is beginning to show which services are working and where gaps remain.

The presentation on Sept. 9 was led by Adam Harold of Enrich, who said the hub used a self-sufficiency outcomes (SSO) matrix to identify client needs and a FindHelp platform funded by a $45,000 grant from 5health.org to track referrals. "In just 6 weeks, we have ... updated numbers over 2,300 check ins," Harold said, adding that the SSO work had produced over 270 completed assessments.

The nut of the program, Harold said, is a single entry point that assigns an Enrich Unique Identifier (EUIN) to clients so referrals and results can be tracked across partners. He described the SSO matrix as a 20-plus-domain tool that flags where someone is in crisis or thriving and enables targeted referrals. Harold said the most frequent needs identified so far are employment, income, food insecurity, housing and transportation.

Harold told commissioners the FindHelp platform requires partner agencies to respond to referrals within 72 hours and records whether an individual successfully accessed a referred service. That feedback, he said, will let Enrich surface which community resources are producing outcomes and which may need additional capacity. "This is gonna highlight what's working in our community, but probably more importantly, it's gonna identify what is not working," he said.

Harold gave interim usage figures: roughly 2,300 check-ins (over the program's first weeks), about 430 unique individuals served to date, 243 partner check-ins, roughly 350 donated man-hours and 1,800 meals distributed. He also reported 260 housing inquiries and said 10 participants had moved from unemployment to full-time work.

Commissioners and city staff who spoke during the meeting did not take formal action on the presentation. Harold said Enrich plans a fuller data briefing later in the year and expects to return to the commission with a packet of SSO findings and suggestions for sustainability and cross-agency collaboration.

Enrich's early results were highlighted by city officials during public remarks later in the meeting; the city manager noted the program had received outside attention and that other jurisdictions have asked about replicating the model. Harold said the group will present a more formal report with trends and recommendations this winter.

The presentation outlined program tools, early impact, and next steps; it did not create a new city-funded program or change city policy at the meeting.