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Salem officials fix Tripfinder app setting, warn of ongoing Collins dismissal congestion
Summary
District staff said they adjusted Tripfinder settings so parents can see buses beyond scheduled arrival times and asked for patience while they address dismissal congestion at Collins; Salem Police provided on-site support.
Salem Public Schools staff told the school committee on Sept. 8 they adjusted settings in the Tripfinder/Transfinder routing app to keep buses visible in the app for up to 40 minutes past their expected arrival time, addressing parent complaints about buses “disappearing” when they were delayed.
Elizabeth from transportation explained the problem: when buses ran late they temporarily vanished from the app,…
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