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City unveils progress on unified MyOrem portal; utility billing, business licensing to launch first
Summary
IT staff gave a status update on the MyOrem initiative, a multi‑year project that will consolidate city services into a single sign‑on portal with a unified wallet and integrated payment methods; business licensing work is nearly complete and a utility billing rewrite will begin this week.
Orem IT staff presented a status update on the city’s MyOrem initiative, a multi‑year program to consolidate resident and business interactions with the city into a single portal.
Dave Barton (software presenter) described the core goal: a single, unified login so residents do not need separate credentials for each city service. The first two modules planned for rollout are a redesigned business licensing portal — which staff said is near completion — and a utility billing rewrite that will start this week. Barton said other existing applications will be rewritten and linked into the new ecosystem over time.
Key features noted in the presentation: - Single sign‑on and a “unified wallet” to store user credentials and payment methods across city services (utilities, recreation, cemetery, etc.) - Ability to store multiple payment methods (banking information, credit cards) and choose a preferred method at checkout - A multi‑year timeline; the team will migrate older applications into the new system on an ongoing schedule
Councilmembers and staff praised the security benefits of consolidating bespoke applications under a common platform and noted expected improvements for citizen support and incident response. No formal action was required; the presentation was a status report.
