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Marietta utility reports increased digital payments, outlines customer service technology
Summary
Marietta Board of Lights and Water staff presented technology and customer-service metrics, saying digital payments and outreach have increased and describing systems used for billing, outage management and meter reading.
Sherry Rashad, a staff member presenting the strategic-business-plan deliverables 9A and 9B, told the Marietta Board of Lights and Water that the utility’s customer-service technology is being used more frequently and that several systems support billing, outage management and customer communications.
Rashad said the utility uses Central Square Technologies for billing and outage management, Selectron for the interactive voice response system (IVR), and Click2Gov for online services. "We have right now 47,000 a little bit over 47,000 active customers," Rashad said. She said the billing system ties into multiple…
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