The Recreation Centers of Sun City Incorporated (RCSC) demonstrated a redesigned website and said it will add single sign-on using members’ card numbers and a member activation process before going live.

RCSC staff and Tall Wave, the vendor that built the site, walked members through pages that include a prominent search bar, a centralized calendar, a "Find Things to Do" listing of clubs and events, and a "My Sun City" area that will show favorites and saved activities once a member logs in. Tall Wave representatives described a mobile-responsive layout and an analytics backend to inform future changes.

"Using member number and password is in all of our best interest," Vice President Chris Netassign said while explaining the login approach. Management and the vendor showed a member activation flow that will email an activation code to the address on file with RCSC cardholder services; members must complete activation to use single sign-on features. The site will allow members to remain logged in on personal devices but includes logout options for shared computers.

RCSC said the engagement platform it previously used for member comments had low participation and cost roughly $17,000 a year; that subscription was not renewed. Staff said comments and feedback will instead be collected via the new site and other channels.

Timing and support: Staff said the site launch was targeted for "next week, Tuesday," subject to final checks. RCSC plans to distribute detailed activation instructions by email and to operate a call center to assist members with login issues so cardholder-services staff are not overloaded. Management also noted phase 2 features such as text messaging and additional social-integration work will follow after launch.

Provenance: Vendor and management demonstration and Q&A during the exchange meeting.