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Councilor Wilkerson raises repeated service complaints against Rumpke; councilors seek accountability
Summary
Councilor Wilkerson said constituents reported multiple weeks of missed trash and recycling pickups and urged the city to hold contractor Rumpke accountable; Councilor Glenn and others noted utility and department follow-up.
Councilor Wilkerson used miscellaneous business to call attention to repeated complaints about residential trash, recycling and yard-waste service provided by Rumpke in parts of the city.
Wilkerson said some homes went “3, 4 weeks consecutively” without pickup and described ongoing frustration from residents. She told council she had contacted her usual Rumpke representative, who cited personnel issues and route changes; Wilkerson said the contract obligates the company to perform until it is terminated and suggested greater contractor accountability.
Councilor Glenn and other councilors said they have been coordinating with the city’s utility and public-works departments; Glenn reported utility staff had followed up in some neighborhoods, including door-to-door outreach and targeted tree trimming where alleys prevented collections. Glenn asked residents to be patient while the city and contractor address staffing and operational problems reported in other jurisdictions.
No formal enforcement action or vote was taken at the meeting. Councilors urged continued follow-up by administration staff and encouraged residents to report missed collections to the clerk’s office or public-works department.
