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Riders praise WeGo pass programs but urge earlier notice on price increases; residents seek shelters and better customer service
Summary
Public commenters thanked WeGo for discounted passes but pressed for better advance notice of price changes, shelters at stops on Lebanon Pike, consistent customer service hours and improved operator training.
Four public commenters addressed the board during the public-comment period, praising WeGo’s discounted pass programs while urging changes related to pricing notice, bus shelters and customer service.
Wesley Smith, who identified himself as a Water Pike Nashville employee and a member of a newly formed advisory committee on transportation, thanked WeGo for continuing access to the WalkBike (also described as WalkBike Nashville) quick-ticket pass and said his organization helped arrange a renewal after WalkBike paused its program. Smith said the WalkBike program generated roughly 80,000 rides last year and that the program is highly public-facing and…
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