WeGo board approves claims contract increase and $1.097M ERP consulting contract

The Nashville MTA board approved two staff-recommended procurement actions during the meeting: a contract modification to increase funding for claims-management third-party administrative services and a consultant contract to support an enterprise resource planning (ERP) selection and implementation.

During Operations & Finance, Vince Malone, the staff presenter on claims, asked the board to authorize the chief executive officer to increase the Charles Taylor claims-management contract to cover higher-than-expected claim administration costs. Malone said a September 2023 contract for auto, general liability and workers’ compensation claims management had an initial total of about $610,500 and an assigned project budget of roughly $671,500 with a $61,000 discretionary amount. Malone described an outlier motor-vehicle accident in August 2023 that involved about 16 personal injuries and additional upticks in automobile liability claims and parts costs. He asked the board to authorize an additional $100,000 for auto and general liability claim processing and $30,000 for workers’ compensation claim processing, increasing the total contract value to about $801,500; funding will be assigned to the authority’s operating budget.

Jessica Dauphin, as chair of the Operations & Finance Committee, moved approval of item MA25034; a second was recorded and the board approved the modification by voice vote.

Later in the committee, Shelley McElhinney presented staff’s procurement process to secure ERP consulting services to guide selection and implementation of an enterprise business-management system. McElhinney said the procurement team issued an RFP that drew six responsive proposals out of more than 2,000 firms contacted, and an evaluation considered project approach, team qualifications, key personnel and cost. eVision Partners was recommended at a not-to-exceed price of $1,097,145; staff said the range of cost proposals ran from roughly $650,000 to just over $4.3 million and that the recommended price appeared fair and reasonable. Funding for the project will come from the capital investment plan; an initial $150,000 was already programmed for task 1.

Dauphin moved approval of the ERP consulting contract (MA-AD-25-035) as recommended by staff; the board approved the recommendation by voice vote.

Both actions were approved by voice vote with no roll-call tallies recorded in the meeting transcript.

Ending: Staff said the increased claims funding is intended to carry the contract through the current three-year term and the two optional one-year extensions, and staff will continue to monitor claims costs; staff also said the ERP consulting contract will support the selection and implementation of a new business system and that staff will return with implementation plans and procurement steps as the project proceeds.