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County IT reports Windows 11 rollout, phone‑system migration and fiber issues during committee update
Summary
Marathon County’s CCIT reported a large Windows 11 rollout affecting 2,300 devices with a Nov. 10 completion target, a contract to migrate the phone system to a cloud solution, and ongoing work on the forensic science center and fiber incidents.
Jerry Klein, director of County Communications and Information Technology (CCIT), told the Marathon County Infrastructure Committee on Sept. 4 that CCIT has begun a large Windows 11 release that may take as long as 90 minutes per machine in some cases and must be completed by Nov. 10 for the county’s 2,300 managed devices.
Klein said about 20 machines remain on Windows 10 and those have been investigated; many are offline or unusual devices. He warned that when broad releases run, typically 20–25% of machines fail to update on the first pass and require follow‑up to locate and remediate. Klein also reported CCIT work with the forensic science center on software and camera issues, and that a new contract with CDW will migrate the county’s on‑premise Cisco phone system to a cloud‑hosted solution; kickoff for that project is scheduled next week.
Klein said his team is assisting the finance department on budgeting tools (Adaptive/Gravity within Workday contexts) and that fiber‑network work remains active, including responding to a fiber cut and a legal issue involving fiber located on private property. He noted ongoing planning time pressures related to upcoming grant deadlines for LRIP and federal STP programs and to equipment procurement for winter operations.
Supervisor Dickinson asked whether storage limitations were preventing upgrades; Klein responded that the bulk Windows 11 upgrade is the 24H2 release and that the outstanding Windows 10 machines had been researched and are typically isolated devices.
Klein said CCIT will continue coordinating on budget and project timelines and would follow up with facility and highway staff on camera and fiber items as needed.
