State, local partners outline 988 crisis-lifeline integration and invite Douglas County participation

State and nonprofit officials described Nevada’s rollout and local integration of the 988 behavioral health lifeline at a Douglas County Board of County Commissioners meeting, and asked local agencies to join a statewide coalition to shape how the service routes calls and works with local mobile response teams.

Megan Quintana, identified as the 988 supervisor for the Nevada Division of Public and Behavioral Health, told the board the state aims to answer 95% of 988 calls within 20 seconds by Nevada-based counselors and that 988 is intended for a broad range of behavioral-health needs, not only imminent suicide crises. “Callers remain anonymous and only share what they're comfortable with,” Quintana said. She told commissioners Nevada received roughly 52,000 988 contacts in 2024, 414 of them from Douglas County.

Robin Reedy, executive director of NAMI Nevada, and Mai Tran, community engagement manager for Carillon Behavioral Health, described how the lifeline will connect callers to local resources and how the state is…