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City warns residents about unsolicited water-test kits and service-line warranty mailings
Summary
City Manager Robin told council members that residents have been receiving unsolicited water-test kits and mailings about service-line warranties; staff cautioned these are marketing efforts not promoted by the city and clarified the warranty program’s limits regarding lead-line replacement.
City Manager Robin told the council that residents have been receiving unsolicited water-test kits and mailings about water service-line warranties and warned the public these are marketing efforts not promoted by the city.
Robin said the water-test kits are “a marketing thing” intended to sell water-softening equipment and that the city is…
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