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County staff to draft written complaint procedure for health insurance reporting requirement
Summary
Staff said a written complaint procedure for the county's partially self-funded health plan is required for audit reporting; staff will draft a procedure and return it for board consideration.
The board considered a written complaint procedure for health insurance after staff said the county's partial self-funding requires specific procedures for external audit reporting.
A staff member explained that because the county is partially self-funded, the county must provide a written complaint procedure as part of reporting handled through the external auditor and an employee named Bob Hobson. The staff member said this is a perfunctory compliance item and not the result of any specific complaint.
Staff reported outreach to other counties for examples had not produced usable templates. The staff member said they would either collect samples or draft the procedure themselves and bring it back to the board; if no other counties responded the item will be on next week's agenda or staff will draft the policy directly.
Ending: No formal approval occurred. Staff committed to drafting the written complaint procedure for health insurance and returning it to the board for consideration.
