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ISA presents 2026 budget, new chargeback model and cybersecurity priorities
Summary
The city’s Information Services Agency (ISA) presented a $45.1 million expense budget and outlined a new chargeback model that itemizes direct application costs while moving overhead to a per‑FTE core-services bucket; ISA leaders also reviewed cyber resilience, AI training and planned infrastructure upgrades.
Director Hill, chief information officer for the Information Services Agency, presented ISA’s proposed 2026 budget and described operational priorities including a new chargeback model, cyber resilience work, an enterprise generative-AI strategy and multiple infrastructure and application projects.
ISA reported 52 full-time positions and one part-time role, with 46 positions filled and six vacancies maintained “by design” for budget flexibility; the agency supplements staff with two managed-service providers that add roughly 100 additional technical staff equivalents. Director Hill said ISA’s customer-satisfaction ratings have been in the high 90s (98% recently) and described operational metrics for incident, catalog, change-request and problem-management…
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