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City staff survey shows large gains; commission debates frequency and open comments
Summary
An ETC Institute employee survey found strong overall satisfaction at the City of Coconut Creek, with 340 responses and large year‑over‑year gains. Commissioners debated whether to include open‑ended responses in future surveys, how often to run them, and whether surveys should be tied to leadership transitions or city manager contract timing.
An independent employee survey presented to the Coconut Creek City Commission on Aug. 28 found notably higher staff satisfaction compared with the 2023 survey, and city and consultant discussions focused on how to use the results to guide improvements.
Ryan Murray, assistant director of community research for ETC Institute, said the city received 340 completed surveys (a margin of error of roughly 2.9% at the 95% confidence level). He said the survey showed increases across 23 of 27 comparable items and that 91% of respondents said they would recommend the city as an employer. Murray highlighted compensation/benefits and career development as priority areas for continued attention even though overall…
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