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Consumers and public adjusters tell Georgia committee of denied claims, appraisal and statute-of-limitations hurdles after storms

5691974 · August 29, 2025
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Summary

Multiple witnesses described denied or undervalued homeowner claims, problems with nonrenewals and use of satellites/drones for underwriting; attorneys urged statute-of-limitations uniformity and clearer policy disclosures on reduced coverage.

Several witnesses at the Aug. 15 Insurance Rate Study Committee hearing described difficulties consumers face when filing homeowner and storm-related claims, and urged statutory and administrative changes.

Wendell Couch, who described losses at a rental property in Florida after storms, said he faced a prolonged fight with an insurer and that adjusters and company practices made recovery difficult. Omar Hall, a public adjuster, said public adjusters frequently see policies not honored as…

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