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Officials: 988, mobile crisis teams and telehealth reducing need for in-person responses
Summary
Panelists said 988, mobile crisis teams and telehealth are de-escalating many calls without in-person response; ADAMH supplements 988 and local data show most behavioral-health calls still enter through 911.
Local behavioral-health leaders told a Columbus forum that 988, combined with mobile crisis-response teams and telehealth, is de-escalating the majority of crisis calls and reducing unnecessary emergency-department visits.
"988 is what we recommend as the first number to call when you are in crisis," Erica Clark Jones, chief executive officer of the Alcohol, Drug, and Mental Health Board of Franklin County, said. Clark Jones said many calls are triaged and de-escalated on the line by trained professionals.
Dr. Brian Stroh of NETCare described 988…
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