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Delays on water and sewer taps: city staff present data, council pushes for clearer timelines and better communication
Summary
City utilities staff presented five years of tap-installation data showing median completion times have improved; council members urged clearer public timelines, better communication and audit follow-up after residents reported waits beyond posted estimates.
City utility managers told council Aug. 28 that median lead time for new water and sewer tap jobs has decreased in recent years but that outliers persist and cause frustration for builders and homeowners.
Staff presented a five-year analysis pulled from the utility work-order system showing median completion times fell from about 71 days in 2022 to roughly 42 days through 2024.…
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