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North Ogden approves one-year pilot of ‘Penny’ AI city information app
Summary
The council unanimously approved a free, one-year pilot with Penny, a conversational AI platform intended to centralize city information and provide resident-facing answers; staff will develop an implementation plan and a small resident focus group for testing.
The North Ogden City Council approved a one-year pilot agreement with Penny, a conversational artificial-intelligence application designed to centralize city information and answer routine resident questions.
Scott Hess, the city’s community and economic development director, said the pilot would be no-cost for the trial year and that Penny’s developers would help ingest public materials. The company’s representative, Casey Elliott, described the…
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