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Glendale council approves six-month contract for temporary 911 call takers as dispatch center runs 40% vacant
Summary
The Glendale City Council on Aug. 26 approved a contract not to exceed $643,754 with Motivations Incorporated to provide one veteran 911 call taker per shift for up to six months to relieve staffing shortages at the Verdugo Fire Communications Center.
The Glendale City Council on Aug. 26 voted unanimously to authorize a contract with Motivations Incorporated to supply one 9-1-1 emergency call taker per shift for the Verdugo Fire Communications Center, a temporary staffing measure the city says is needed while it completes hiring and background checks for incoming dispatchers.
City manager Mister Galani read the item into the record, saying the proposal authorizes a contract not to exceed $585,231 plus a contingency of $58,523 — a total not to exceed $643,754 — to provide call-taking personnel and includes a related appropriation resolution. The contract covers a six-month period that staff said would end in March 2026 if the full term is used.
The measure responds to a reported vacancy rate of roughly 40% in the communications center,…
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