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PRB survey shows high satisfaction with online education but low response rate
Summary
Staff reported results of the Pension Review Board's Educational Services Survey: high satisfaction scores for online tools and courses, suggestions for course updates and portal help, and a low overall response rate that limits how broadly the findings can be generalized.
Mariah Miller, Policy and Communications Manager for the Pension Review Board, presented survey results showing strong satisfaction among respondents for PRB educational services but a low response rate that staff say limits conclusions.
"The survey was open to stakeholders for 4 weeks back in April and May," Miller told the Education Committee. The survey was emailed twice and shared on the PRB website and LinkedIn; it was sent to 563 people and drew 47 responses, an 8.35% response rate.
Miller said satisfaction rates were high across categories the survey measured. The MET program…
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