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PRB survey shows high satisfaction with online education but low response rate
Summary
Staff reported results of the Pension Review Board's Educational Services Survey: high satisfaction scores for online tools and courses, suggestions for course updates and portal help, and a low overall response rate that limits how broadly the findings can be generalized.
Mariah Miller, Policy and Communications Manager for the Pension Review Board, presented survey results showing strong satisfaction among respondents for PRB educational services but a low response rate that staff say limits conclusions.
"The survey was open to stakeholders for 4 weeks back in April and May," Miller told the Education Committee. The survey was emailed twice and shared on the PRB website and LinkedIn; it was sent to 563 people and drew 47 responses, an 8.35% response rate.
Miller said satisfaction rates were high across categories the survey measured. The MET program scored 97% overall satisfaction, the PRB’s pension online reporting tool (PORT) scored 100% on usability, and MAT rule review scored 95% on questions that included communications about rule changes. Miller told the committee that the two categories "MET role review" and PORT were new to this year's survey, so multiyear comparisons are limited.
Respondents provided open-ended feedback asking for updates to online courses, clearer communications about rule transitions and more support for completing PRB forms. One recurring suggestion was that training completed through the PRB’s online learning site should not also have to be reported on the PRB 2,000 form; Miller said staff are "beginning to look into" connecting the learning management system to the PRB database to reduce duplicate reporting.
Committee members noted the limited sample. Chair Marcia Dush asked whether staff could reach noncompliant trustees and administrators who do not respond to surveys to encourage compliance and participation. Miller said PRB staff previously contacted long-term noncompliant trustees during a compliance project and that staff can pursue additional outreach.
Miller highlighted other takeaways staff plan to act on: publish an additional PORT tutorial video, continue staff attendance at major training conferences to answer stakeholder questions, and use survey suggestions when developing future continuing-education courses (requested topics included public pensions, investments, minutes and actuarial matters). Miller said staff will use funding received during the 89th Legislative Session to address several of the suggested enhancements.
The committee did not take action on the survey at the meeting; staff will incorporate the feedback into interim work and future planning.
