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City presents mental-health response team data and Good Neighbor program as part of safety strategy
Summary
City staff described the Mental Health Response (ICORM/MIH) teams’ call outcomes, transport numbers and efforts to expand voluntary crisis services; council members discussed how to scale services and integrate them with patrol operations.
SAN ANTONIO — City mental-health response staff presented an update on embedded mental-health teams and the Good Neighbor (Buen Vecino) program during the Aug. 19, 2025 budget session, reporting call counts, transport figures and outcomes and asking council to consider expansion options.
Jessie Hagens, city mental-health program lead, said the co-responder program (described in the presentation as ICORM/MIH) began in April 2022 and expanded from a single team to three…
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