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Resident says town complaint portal left two reports waiting six weeks; duplex ordinance author urges faster action
Summary
During public comment a resident raised concerns about the town's new online complaint system and lack of communication; a public speaker who has proposed duplex zoning said Planning & Zoning has two competing drafts and urged the council to set a timeline.
At the Virgin Town Council's July 15 meeting a resident and a local property advocate used public comment to press the town on two separate issues: a perceived lack of follow-up to resident complaints filed through newly installed software, and delays in drafting an ordinance to allow long-term duplex rentals in commercial zones.
Cindy, who identified herself as a resident of the Desert Gardens neighborhood, told the council she and her husband submitted two code complaints through the town's new portal on June 8. She said one complaint was resolved within about a week; the other remained listed…
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