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Tow operators tell Passenger Vehicle board dispatch, rotation and owner‑request practices are leaving some companies out of calls
Summary
Local tow operators told the Passenger Vehicle and For‑Hire Board Sept. 4 that dispatch and on‑scene owner‑request practices are causing rotation companies to be skipped, and the inspector agreed to request dispatch reports to investigate.
Local tow operators told the Passenger Vehicle and For‑Hire Board on Sept. 4 that dispatch and on‑scene owner‑request practices are causing some rotation companies to be consistently skipped or to have calls canceled after they arrive.
Jamie Parker, who identified herself as a long‑time Chattanooga tow operator, said her company is certified (she described minority/WBE certifications) but is not receiving the number of city or heavy‑duty calls she expects. “They call us and we go out there to get it. … They give it to some other towing company,” Parker said,…
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