San Gabriel approves new CAD/RMS and data platform contracts to replace aging system
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Summary
The City Council authorized a five-year agreement with Sunridge Systems (RIMS) for a new computer-aided dispatch and records management system and a three-year agreement with Peregrine for data integration and analytics, with initial implementation costs financed through a five-year lease purchase and annual support fees.
San Gabriel's City Council on Aug. 19 voted 5-0 to move forward with a new computer-aided dispatch and records-management (CAD/RMS) system and an accompanying data-integration platform to replace an aging vendor system that staff said no longer met the department's operational needs.
Police staff recommended Sunridge Systems Incorporated's RIMS platform for CAD and RMS functions and Peregrine Technologies for data integration, search and analytics. The council authorized the city manager to execute the agreements and appropriated funds to begin implementation, citing persistent delays and reporting limitations with the existing system.
Police Chief Elizalde said the department's current CAD/RMS arrangement, in place since 2001, produced slow queries, incomplete or manually corrected reports, and unreliable trend data that hampered audits and strategic planning. Staff said an example report that should have taken minutes required an hour or more under the legacy system.
Sunridge Systems representatives described RIMS as a long-running, California-focused CAD/RMS product with in-house support and a suite of modules, including a public-facing "CitizenRIMS" portal for mapped activity and alert subscriptions. Sunridge said it has converted data for dozens of agencies and provides 24/7 emergency support and an active user-driven enhancement program.
Peregrine described its platform as a central data index that cleans and normalizes information from multiple systems, enables fast Google-style searches across disparate records and simplifies data sharing and cross-jurisdictional queries. Peregrine staff and local partner agencies described the product as improving investigative speed and reporting efficiency once integrated with a modern CAD/RMS.
The city's proposed financial plan calls for a five-year financed purchase of the RIMS software and required hardware at a total financed cost of $509,710 at 5% interest, with annual payments of about $101,942. The first payment due at agreement execution would include the initial annual support charge, producing a first-year payment of approximately $154,867. Annual ongoing support begins at $45,375 and is subject to increases (2% per year during the initial five-year term and a range thereafter). Staff requested authority to purchase necessary servers (not to exceed $45,000) and execute a three-year professional services agreement with Peregrine.
Council members acknowledged the cost but emphasized the long useful life of CAD/RMS platforms, noting agencies typically retain these systems for 15-20 years. They approved the staff recommendation 5-0. Staff estimated a projected go-live date of July 1, 2026, aligned with the expiration of the current vendor contract, though conversion and earlier go-live were possible if migration completed sooner.
Council action: authorized the city manager to execute agreements with Sunridge Systems (RIMS) and Peregrine; authorized server purchases not to exceed $45,000; and adopted a resolution appropriating funds to begin the project. The council recorded the motion as passing 5-0.
