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Riders tell CapMetro board system is unsafe, urge stricter fare enforcement and review of suspension
Summary
Three riders told CapMetro's Sept. 10 public hearing that drivers and system processes are failing to keep riders safe, that unpaid fares create safety risks, and that a customer-facing suspension by transit public-safety staff amounted to retaliation; they called for better enforcement, patrols and a review of a six-month suspension notice.
At a public hearing on Sept. 10, three speakers described repeated safety and fare-enforcement incidents they said occur on CapMetro vehicles and asked the board to take action, including more patrols, clearer enforcement authority for drivers, and review of a suspension notice one speaker said was retaliation.
“Riding the bus is not a right. It's a privilege,” Darren Smith told the board. Smith, who identified himself as a regular rider for six years, said he has experienced threats and unsafe behavior at stops and on buses and urged the authority to patrol bus stops and give drivers the authority to remove passengers who do not pay fares.
Zenobia Joseph said she was threatened on a bus in an incident she described to the board and urged the authority to…
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