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Consultants report Del Norte ambulance meets current contract but recommend changes to dispatch, transparency and deployment
Summary
Endpoint EMS Consulting told the Board of Supervisors that Del Norte Ambulance meets minimum contract requirements but identified gaps in dispatch capability, transparency and ambulance deployment, and recommended changes to an upcoming RFP.
Endpoint EMS Consulting presented the first-phase assessment of Del Norte County’s emergency medical services (EMS) system and recommended policy and procurement changes to improve response equity, transparency and operational coordination.
The consulting team reported that Del Norte Ambulance is meeting the minimum requirements of its current contract based on available 911 data. Nancy LaPalle of Endpoint said stakeholders praised local collaboration and paramedic-level service but identified weaknesses in radio and dispatch communications, long out-of-county transports, high staff turnover on ambulances, and a perceived lack of transparency around contractor performance.
Endpoint and North Coast EMS analyzed two years of 911 medical calls and overlaid them on census and geographic…
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