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Local advocate urges council to address access and responsiveness at Department of Social Services; city manager to follow up
Summary
A community advocate urged Chesapeake leaders to improve the Department of Social Services' responsiveness and clarity for families seeking crisis assistance; the council asked the city manager to collect contact information and pursue a follow-up meeting.
At the Aug. 12 meeting, Ashley Van Noot, who identified herself as "a mother of 8 and a community advocate and nonprofit leader," told the City Council that families seeking help from the Department of Social Services (DSS) face confusing processes, delays and inconsistent information.
Van Noot told council members she waited two weeks after referring a case for respite care with no contact, then had to go in person before a…
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