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DHHL launches beneficiary portal, says Phase 1 of modernization deployed
Summary
Department of Hawaiian Home Lands staff said a Salesforce‑based beneficiary portal and core housing processes are live after the first phase of a multi‑phase modernization project; staff plan workshops and technical support for kupuna and others.
The Department of Hawaiian Home Lands reported on Aug. 18 that Phase 1 of its system modernization — a Salesforce‑based beneficiary portal and core housing process migration — was launched and is now in use. DHHL staff said the initial rollout includes migrated application and lessee data, direct loan records, and online functionality for lease transfers, change-of-information, designation of successors, and initial NAHASDA loan requests.
Project leads said the portal provides 24/7 view access to application and lease records, searchable wait‑list functionality and streamlined notifications by e‑mail in place of mailed letters. “Instead of having to download the entire wait list and manually search, beneficiaries can now search by name on the wait list,” the modernization team said. The department also publicized a tech‑support hotline and plans for local workshops to help older beneficiaries and those without reliable internet access register and use the portal.
The modernization effort uses Salesforce, which DHHL staff said is a widely used, PII‑capable platform adopted by multiple state agencies. Staff emphasized encryption and other data‑security provisions in the rollout. DHHL said Phase 2 will migrate the full Homestead Services Division processes to Salesforce and Phase 3 will migrate additional divisions including Land Development Division (LDD) and Land Management Division (LMD).
Why it matters: DHHL has substantial backlogs, many aging applicants on area wait lists, and a long‑standing need to reduce paperwork and accelerate administrative actions. Staff said the portal, combined with scheduled outreach workshops, should make record access and routine requests faster for beneficiaries and reduce manual processing time for staff.
What’s next: DHHL staff will hold community workshops, expand technical support for kupuna and lessees, continue Phase 2 and Phase 3 migrations, and pursue MOUs with other state agencies to reduce duplicate document requests.
