Families, workers report payroll chaos after New York moves CDPAP to one fiscal intermediary

New York’s move to make Public Partnerships LLC (PPL) the statewide fiscal intermediary for the Consumer Directed Personal Assistance Program (CDPAP) has left thousands of personal assistants unpaid or underpaid and strained the consumers who depend on them, witnesses told state senators at a July 29 hearing.

Consumers and workers described a pattern of technical failures, long call‑center waits, and recurring payroll errors after PPL began registering consumers in January and took over payments on April 1. "I received 24‑hour, seven‑day care. Overnight shifts are still experiencing frequent glitches that result in lost hours or missed overnight payments," said Jose Hernandez, a long‑time CDPAP consumer who testified about missing or miscredited hours. Marcus Johnson, an injured consumer, described receiving automated alerts while he sat in the hearing saying his staff could not work until the system resets on Sunday.

Supporters of the…