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Automotive Glass Examining Board closes two complaints, confirms PSI exam reviews and joint inspections
Summary
The Automotive Glasswork and Flat Glasswork Examining Board approved minutes, heard a Consumer Protection Department report closing two anonymous complaints related to calibration (not installations), and was told PSI exam reviews for auto and flat glass have been completed and are live.
The Automotive Glasswork and Flat Glasswork Examining Board approved the May 15 minutes and heard a report from the Consumer Protection Department that closed two anonymous complaints and confirmed joint inspections with the state Department of Labor.
Janita, a Consumer Protection Department staff member, told the board the department’s report covering May 1 through June 30, 2025, showed “the department did not receive any new complaints. However, it did close two existing complaints” after an investigator confirmed the person named in the complaints “is not offering to do automotive windshield installs and actually only does the calibrations.”
The department also reported it has conducted regular, random inspections and has participated in joint inspections this spring and early summer with the Department of Labor Wage and Workplace Standards, most recently in the Bridgeport area. “As they work together, a lot more can get done,” the board chair said in response to the report.
Board members discussed whether the PSI vendor had changed the flat glass exam. John Messner, a staff member who participated in the exam reviews, said the board completed an exam review process and that the vendor’s updated exams were live. “We did do an exam review… I know for a fact we did the auto glass over two days,” Messner said, adding he would check back and provide specific dates and participation details to the board.
Members noted some confusion about the timing of the flat-glass review: one attendee located an email dated Dec. 14 regarding scheduling for an exam review and another referenced a Feb. 14, 2024, message while discussing calendar records. Messner said the review was completed and is being allowed time in the licensing cycle so staff can collect candidate data and evaluate the exam’s performance.
Board discussion also clarified jurisdictional limits related to calibrations. Several members observed that calibration work is not currently regulated under the board’s installation licensing and that outside companies often provide calibration services. The Consumer Protection Department’s investigator closed the two calibration-related complaints after confirming the individual was not performing windshield installations.
Votes at a glance: The board moved to accept the May 15 minutes (motion made and seconded; recorded as approved by voice vote), and later adopted a motion to adjourn (motion made and seconded; approved by voice vote). The board chair closed the meeting and announced members would reconvene in November.
The board did not take policy action on installation standards or on expanding jurisdiction to cover calibration during this meeting; members directed staff to follow up with documentation and dates for the PSI exam reviews so the board can evaluate licensing data when it becomes available.
