Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Housing Quality topic
No spam. Unsubscribe anytime.
City inspects Lift and Rise apartments after resident complaints; management commits fixes within two weeks
Summary
Codes compliance and redevelopment staff conducted a full building inspection of Lift and Rise after resident complaints; Penrose Management committed a new regional team and a remediation plan with a two-week timeline, city staff said.
City officials told the City Council on Aug. 12 that staff conducted a full building inspection of the Lift and Rise apartment complex after resident complaints and have pressed the property manager to address cited deficiencies.
Alan introduced the update and said staff conducted a coordinated on-site inspection at Lift and Rise the morning of the meeting with representatives from the Redevelopment and Housing Authority, codes compliance and other city agencies. Owen (staff) said codes officials accessed all 70-plus units in Lift and Rise and that the inspection followed recent citations and resident complaints about housing conditions and customer service.
Owen said the property manager, Penrose Management, attended the inspection and has committed a new regional team and a remediation plan. "Within the next two weeks, the code's compliance issues or citations are addressed, and that we have a plan in place through the property management company that we ensure that these type of issues do not continue to arise," Owen said. He added he expected a "significant change in the appearance and some of the performance that we'll see going forward." (Direct quote as spoken.)
Council members from the South District said they had fielded multiple calls from residents about both Lift and Rise and Legacy Landing and thanked staff for the rapid inspection and follow-up. Councilman Long asked whether the city could bring some private properties into an inspection program to better protect residents; staff said they would research the question and that the Redevelopment and Housing Authority had tools in place to address problems but that they would return with findings.
City staff emphasized that their priority was ensuring residents receive the promised level of customer service and housing conditions associated with the city’s redevelopment efforts. No formal enforcement outcome (such as a civil penalty or contract termination) was reported at the work session; staff said Penrose Management committed to the same-day plan and would implement changes within the two-week timeframe described to council.
Council members said they would continue monitoring resident reports and that staff would report back if inspections or enforcement led to further formal action.
