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Collision shops tell committee insurers frequently refuse OEM repair items, causing delays and safety concerns
Summary
Collision‑repair business owners told the House Insurance Rate Study Committee that insurers often decline manufacturer‑required repairs or decline calibration work, leaving shops to absorb costs, delay repairs, or perform work insurers will not pay — risks that the shops say can return unsafe vehicles to Georgia roads.
Collision‑repair owners and industry representatives told the House Insurance Rate Study Committee that repair estimates based on Original Equipment Manufacturer (OEM) procedures are regularly reduced by insurers, producing delays, unexpected out‑of‑pocket costs for customers or pressure to perform repairs without completing manufacturer‑specified safety steps.
What witnesses said
- Lehman Franklin, owner of a collision shop and member of the Georgia Collision Industry Association, said shops submit estimates listing OEM‑required repairs (he summarized as “a, b, c and d”) and that insurers will routinely accept only part of that list; shops must choose between…
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