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DBI outlines five‑year strategic plan progress: dashboards, permit cleanup and staff investments
Summary
DBI staff updated the commission on progress implementing a five‑year strategic plan, highlighting a permit‑cleanup project to cancel more than 11,000 abandoned permits, new dashboards and quality‑control tools, expanded onboarding and recruiting, and plans to expand over‑the‑counter permit options.
Department of Building Inspection staff presented a status update on DBI’s five‑year strategic plan at the Aug. 20 Building Inspection Commission meeting, describing operational changes already implemented and outlining next steps.
Director Patrick O’Riordan told commissioners DBI will cancel more than 11,000 abandoned over‑the‑counter permits that exceeded time and extension limits and will send courtesy notices to affected property owners. He also announced the hiring of longtime structural engineer David Cain as deputy director for permit services.
Patrick Hannan, DBI communications director, summarized workgroups formed to implement six strategic goals. Achievements cited include: launch of a digital permit application and approvals process for in‑house projects; automated application routing based on completeness checks; new managerial and QA/QC dashboards to track reviews and inspections; a program to develop roughly 100 office policies and procedures; updated onboarding and recruiting practices; and field‑training and continuity plans for emergency response.
Hannan said DBI will expand its over‑the‑counter permitting process to move more routine projects through a faster two‑day path, freeing in‑house plan‑checking capacity for complex projects. He also described new managerial rules, such as bringing a supervisor into plan reviews after multiple rounds of comments to resolve persistent problems.
Commissioners asked to see the dashboards and requested follow‑up detail on how metrics are used to manage quality and consistency. Commissioner Kalamucci and Commissioner McCleese requested briefings on dashboards and the policies the department is drafting; staff agreed to return with more detailed demonstrations.
Ending: DBI characterized the work as early steps toward consistency and improved customer service; staff said they will provide dashboard demonstrations and policy drafts in future briefings.
