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County IT, ERP rollout and records scanning flagged as rising operational priorities
Summary
Information Technology staff told supervisors the county’s new ERP system is live and improving finance processes but is demanding staff time; IT urged possible future staff increases and said assessor and other departments need scanners and scanning plans to centralize historic records.
County Information Technology staff briefed the supervisors on the county’s enterprise resource planning (ERP) rollout, document‑scanning needs and staffing limits.
IT staff said the county went live with the new ERP system in early July; departments are using it for purchasing, payments and receipting, and training has been intensive. IT and auditor staff said the rollout is resolving legacy inconsistencies in department accounts but that support demand is high while staff continue reconciling prior‑year items. The ERP payroll and HR modules are scheduled for a January switchover tied to the calendar‑year payroll cycle.
IT staff reported a rising ticket load (about 1,048 help‑desk tickets year to date with 957 closed) and argued additional technical positions may be needed if the county continues adopting new systems (dispatch upgrade, camera systems, Guardian safety checks integration and others). Supervisors said they support analyzing whether to expand IT staff and suggested that some positions might be restructured to match technical needs.
The assessor, clerk/recorder and community development functions have large backlogs of historical documents and requested prioritized scanning into a document management solution; IT staff said departments must decide which repository to use (ERP document store versus existing HowFile contract) and budget for scanning and queueing. Staff said some scanning can begin on a partial budget and recommended a prioritized plan for historic records storage.
Supervisors sought cost estimates for scanning and asked IT to provide options for vendor scanning, on‑site digitization and how scanned archives would be stored and accessed in the new ERP environment. IT said it will return with estimates and a queue plan.
