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Public Affairs outlines service levels for external and internal communications; flags accessibility and rapid-response needs
Summary
Public Affairs and Communications told the Finance Committee on Sept. 9 that it manages more than 20,000 annual communications requests and seeks to tighten service-level targets for media relations, accessibility outreach and administrative support.
The Office of Public Affairs and Communications (PAC) presented recommended service levels to the Finance Committee on Sept. 9, describing how the office organizes work across external communications, internal communications, constituent services, accessibility and administration.
Glenn Barber and senior PAC staff said the office now handles more than 20,000 communications requests a year and has folded media relations and cable/TV operations into a single external-communications activity. PAC said it expects to provide critical emergency information 100% of the…
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