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Council orders review of 911 non-emergency response after long hold times
Summary
Councilmember Nithya Raman described long wait times for non-emergency 911 calls and asked for recommendations to improve call handling and Police Service Representative staffing. The council approved the request to further study reforms and staffing options.
The Los Angeles City Council voted to seek recommendations on reducing long wait times for non-emergency 911 calls after councilmember Nithya Raman said average waits can exceed three minutes and, during high volume, climb above an hour.
Raman told colleagues that while emergency calls meet the 15-second state standard about 57% of the time, non-emergency calls are often delayed because the same call takers handle all incoming 911 calls and Police…
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