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Mission Critical Partners presents workforce needs assessment for Carson City dispatch; recommends new PSAP roles, training and compensation study
Summary
Mission Critical Partners presented a workforce needs assessment for the Carson City Sheriff’s Office public safety answering point (PSAP), recommending organizational changes, training assignment, a compensation study and interagency collaboration ahead of a Tyler CAD implementation.
Mission Critical Partners on an undisclosed August meeting date presented the findings of a workforce needs assessment for the Carson City Sheriff’s Office public safety answering point (PSAP), concluding that the agency has a strong foundation but should add leadership roles, refine training assignment and study compensation to position the center for upcoming technology upgrades.
Gigi Smith, project manager for Mission Critical Partners, told the board the firm conducted two days of on-site stakeholder sessions and additional interviews and data review. Using national standards and industry best practices, MCP identified strengths — including dedicated staff, strong leadership and an improved training program — and offered…
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