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Cemetery and Funeral Bureau expands online licensing; bureau absorbing credit-card fees for now
Summary
CFB Connect, the bureau's online licensing platform, has rolled out multiple license applications since May 2023. Staff said applying online accelerates licensure but temporary processing delays may occur during migration; the bureau currently absorbs merchant fees for credit-card payments.
The Cemetery and Funeral Bureau updated its advisory committee on May 28 about progress moving licensing and reporting online through the CFP Connect platform and on related effects on processing times.
"The database called CFP Connect went live in May 2023," Deputy Chief Sandra Patterson said, listing applications already released and those under review. Patterson told the committee that online submissions and single-payment transactions speed licensure: "The fastest method to licensure is to apply online in CFP Connect and to submit all fees at 1 time."
Bureau staff listed applications already deployed (funeral director, funeral establishment, cemetery manager, crematory manager and cemetery salesperson licenses) and said the next releases will include funeral establishment notifications of change, cemetery salesperson transfer/reinstatement and the embalmer application. Staff cautioned that during the transition to online processing some application timeframes may temporarily increase while the bureau and its IT partners complete testing and migration, but they expect processing times to return to performance goals once migration completes.
The bureau said it currently absorbs credit-card processing fees for online payments but that covering those fees is among the funding options it is reviewing as part of broader fund-condition work.
Ending: The bureau encouraged applicants to use CFP Connect for speed and completeness and said it will continue to post new online forms as they are released.
