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City says utility-billing problems mostly resolved; next bill to go out Aug. 8
5530936 · August 5, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.
Summary
City staff reported progress on a recent utility-billing software transition, said more than 1,100 accounts were reviewed, and confirmed the next bill will be issued Aug. 8 with a Sept. 18 due date; a customer hotline number was provided.
City staff on Aug. 4 told the City Council they are close to resolving problems stemming from a transition to new utility-billing software and expect to resume normal billing dates.
A staff update said the city reviewed more than 1,100 accounts to correct statuses after…
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