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San Leandro’s Alternative Response Unit reports 6‑month results: faster response, shelter referrals and several client successes
Summary
Division Chief Paige Buie and ARU staff reported the unit averaged nine‑minute responses and handled growing call volumes; staff highlighted shelter transports, Care Court petitions and individual client successes while urging continued funding beyond the pilot period.
The San Leandro Police Department and Alameda County Fire’s Alternative Response Unit (ARU) presented a six‑month update Monday showing growing call volume, fast response times and several outcomes where non‑police responses connected people to shelter and treatment.
Division Chief Paige Buie of Alameda County Fire told the council the ARU averaged a nine‑minute response time during its first six months, typically handled eight to ten calls per day as operations approached capacity and averaged about 27 minutes on task per call.
“We have access to two beds at Eddie’s Place, and in the first six months the team answered 625 9‑1‑1 calls and initiated follow‑up visits and referrals,” Buie said. She described 416 unique clients contacted, with many receiving repeated outreach and progressive engagement that led to sustained connections for some individuals.
Buie and SLPD Captain Ali Khan gave specific examples. One client, identified in staff comment as “Dana,” had a history of psychiatric holds and eviction risk; staff arranged a compassionate eviction process, short‑term motel placement and ultimately temporary conservatorship and longer‑term treatment, leading to placement at a stable housing program. Another client, “Deborah,” had generated hundreds of 9‑1‑1 calls and dozens of first‑responder responses; a coordinated effort among dispatchers, ARU, health providers and the courts resulted in placement in a memory‑care unit.
Buie said the team has used referrals to enhanced care management, Care Court petitions and temporary shelter placements to help clients with complex needs. “There are no swift solutions. This team will not solve homelessness, but I do think it’s part of the long‑term solution,” Buie told the council.
Public commenters praised the program and urged expansion. Douglas Spalding called the pilot an “overwhelming success” and asked the council to plan now for more hours and funding, including possible 24‑hour coverage. Several council members expressed strong support and asked staff to pursue funding options. Councilmember Viveiros Walton noted the ARU funding is secured through June 30, 2027, and asked staff to plan for a sustained funding strategy.
The ARU reported outcomes including transports to behavioral‑health facilities and shelters, on‑scene releases with referrals, and progressive engagement that reduced repeat crises for clients served. Staff said they are exploring grants and other funding avenues and will return to the council with budget proposals for continuation after the pilot period.
