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Staff reports: complaints spike, new enforcement database deployed, licensing and finance updates
Summary
Staff reported a record 938 complaints in fiscal 2025, rollout of an enforcement database used by investigators in the field, and fiscal-year licensing totals of 14,924 active licensees.
Agency staff provided several operational updates covering licensing, enforcement, legal caseloads, compliance and finance.
Executive Director Britney Sharkey said the agency launched parts of its new enforcement/inspection/investigation database; investigators have tablets in the field and staff can now track cases, investigations and inspection results in the system. Sharkey said staff are evaluating cloud vendors to store larger files (audio, video, photos) that the current database is not intended to host, and noted a new complainant-facing feature: members of the public can now check complaint status online.
Licensing: Staff reported that in the most recent quarter 277 new DVM licenses and 85 new LVT licenses were issued. For the fiscal year the agency issued 846 new DVM licenses, 359 new LVT licenses and 5 EDP licenses; total active…
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